{ "id": 6786, "date": "2025-09-22T14:38:50", "date_gmt": "2025-09-22T14:38:50", "guid": { "rendered": "https:\/\/abiesim.com\/?page_id=6786" }, "modified": "2025-10-09T01:25:20", "modified_gmt": "2025-10-09T01:25:20", "slug": "refund-policy", "status": "publish", "type": "page", "link": "https:\/\/abiesim.com\/en\/refund-policy\/", "title": { "rendered": "Refund Policy" }, "content": { "rendered": "
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Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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At Abi eSIM, our commitment is to provide transparency and trust to our customers.
By making a purchase, the customer fully accepts the terms set forth in this Refund Policy.<\/p>

Since our products are digital and delivered immediately, refunds will only be evaluated under the following conditions:<\/p>

Cases Eligible for Refund:<\/strong><\/p>

\u2022 The device is not compatible, as verified by the Abi eSIM support team using the IMEI or TAC.
\u2022 The activation QR code has not been received or does not function correctly, and the issue could not be resolved through technical support.
\u2022 A verified technical network connection failure not attributable to the customer.<\/p>

The customer must contact support within 24 hours<\/strong> of purchase and provide evidence (screenshots or error messages).<\/p>

Cases NOT Eligible for Refund:<\/strong><\/p>

\u2022 The IMEI was entered incorrectly or not verified before purchase.
\u2022 The eSIM was downloaded, scanned, or activated, either fully or partially.
\u2022 Connection issues caused by limited coverage, roaming, or device configuration.
\u2022 The customer failed to verify device compatibility before purchase.
\u2022 Speed reduction due to the Fair Usage Policy (FUP)<\/strong>.
\u2022 Promotions, discounts, or coupons are non-refundable.<\/p>

Timeframe and Method:<\/strong><\/p>

\u2022 The maximum period to request a refund is 7 calendar days<\/strong> after purchase, provided the eSIM has not been activated or downloaded.
\u2022 Approved refunds will be processed only to the original payment method<\/strong> within 5 to 10 business days<\/strong>.<\/p>

Procedure:<\/strong><\/p>

Requests must be sent to soporte@abiesim.com<\/a><\/strong><\/p>

\u2022 Order number
\u2022 Purchase date
\u2022 Reason for the claim
\u2022 Evidence (screenshots or error messages)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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